Call Center Management Platforms

Improve the Inbound and Outbound Calling Experience


Improve the Inbound and Outbound Calling Experience

The HugeUC Call Center extends your PBX for cost-effective inbound and outbound calling capabilities. Get functionality that goes beyond basic hunt groups, along with supervisory controls and more comprehensive reporting and statistics.

Key Features

Customized call queue routing and thresholds

Queuing and ring status

Comprehensive agent customization

Audio monitoring (listen, whisper, and barge)

Call recording at device, user, and queue levels



Graphs, statistics, and trend analysis

Agent announcement

Real-time monitoring and alerts

Configurable dashboards and customizable wallboard with queue analytics

Graphs, statistics, and trend analysis


UConnect Pro

Manage Interactions Across Channels

Create a high-quality inbound and outbound communications experience for your customers and employees. Our feature-rich Contact Center solution expands on basic call center functionality to deliver advanced capabilities—such as the ability to see full customer history with each interaction, no matter if it’s SMS, chat, email or voice—with a clean and intuitive interface.

Key Features

Channel Types

  • Voice
  •  SMS
  •  WebChat
  • Email

Agent Experience

  • Web-based UX
  • Downloadable client
  •  Browser-based softphone
  •  PBX phone support
  •  Call dispositions
  •  Call notes
  •  DND codes (agent state)
  •  Screenpop/agent scripting support
  •  Contact history display
  •  Canned Responses

Queue Treatments

  • Skills-based routing
  •  Queue actions/rules
  •  Call back in queue (CBIQ)
  •  SMS Keyword Responder
  • Custom routing logic support

Dashboards and Reporting

  • Standardized reports
  •  Customizable reports
  •  Report subscriptions
  •  Real-time agent dashboard
  •  Real-time queues dashboard
  • Export data for external analytics

Third-Party Integrations

  • CRM (Salesforce, Zendesk, Zoho, Shopify)
  • Cloud storage (AWS, Google, Azure, SFTP, FTPS)
  •  TTS (Google, Microsoft, IBM Watson)
  • WFM support

Other Features

  • Outbound dialer campaigns (SMS, voice)
  •  List management with import
  •  Contact manager
  • Chat bots
  • Single sign-on support
  • Enhanced security with 2FA
  • Redundant/HA architecture for maximum uptime

Upgrade Your Communications and Start Saving Today

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